HORTICOPIA, Inc.
The leading source of horticultural information software for the Green Industry since 1991.
HORTICOPIA® Professional HORTICOPIA® Education Edition Stock Photography Expert notes Database Licensing
HORTICOPIA® Professional HORTICOPIA® Education Edition Garden Studio®
Plant Lists by Product Online Plant Pages MyLists
Call Us Order Online
Pricing and ordering - New HORTICOPIA® Professional Users - Existing HORTICOPIA® Professional Users - Other HORTICOPIA® Products Printable Order Form Shipping & Return Policies
Updates Help Desk Knowledgebase Documents and Tutorials Policies Update Your Information
Contact Information Our Horticulturists Calendar of Events Related Links

HORTICOPIA at MANTS (MidAtlanticNurseryTradeshow) Booth 266 Jan. 11-13, 2017!

follow us on Facebook

 

Help Desk Ticket Instructions

Before filling out a Help Ticket, you should search the Knowledgebase to see if your question has already been answered

HORTICOPIA Professional Version V users and Horticopia Education edition users

  • You should make sure that you have installed the latest updates
  • If the program won't start, reinstall the software from the software disk choosing update
  • You can also get the latest software disk image as described in this Knowledgebase article
  • If you're still having problems, fill out a Help Desk ticket and be sure to include the following information
    • your operating system (Windows 7, 8, Server 2012, etc.)
    • the EXACT error message that appears -- take a snip and attach it to the ticket
    • Very important -- if you are running a network version, does the error occur on the server, a client workstation, both a client workstation and the server

Fill out the Help Desk Ticket. Be sure to enter your product number. If you don't know it, provide a contact name and organization so we can find you in our records.

If you do not receive a response from the Help Desk within 1 to 2 business days, check for the response in your Spam/Junk folder.

For HORTICOPIA Professional versions before Version V, we can only provide reauthorizations for the software. We no longer provide any other support. Please see our Support Policies

 

 

Site Map

Direct comments to webmaster@horticopia.com
Copyright 2006-2017 Horticopia, Inc., All Rights Reserved